Support: Difference between revisions
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==Different types of support== | ==Different types of support== | ||
Tygron offers two types of support: | Tygron offers two types of support: Substantive and Technical Support. | ||
=== | ===Substantive=== | ||
Instructions are a form of support in where a customer asks a question and where the answer can also be learned by reading the relevant pages on our [[Main_Page|Support Wiki]] or by following a training. | Instructions are a form of support in where a customer asks a question and where the answer can also be learned by reading the relevant pages on our [[Main_Page|Support Wiki]] or by following a training. | ||
This type of support is therefore paid support. For Instructions a confirmation of the [[Account_Management#Different_account_types_in_the_Tygron_Web_Application|domain administrator]] is needed that there will be costs involved. | This type of support is therefore paid support. For Instructions a confirmation of the [[Account_Management#Different_account_types_in_the_Tygron_Web_Application|domain administrator]] is needed that there will be costs involved. | ||
Revision as of 10:49, 11 June 2018
How to contact Support
Tygron offers customer support in a number of ways.
- In the Editor, it is possible to send a message to support:
- Or by sending a email via our Support Portal: Contact Tygron Support
Different types of support
Tygron offers two types of support: Substantive and Technical Support.
Substantive
Instructions are a form of support in where a customer asks a question and where the answer can also be learned by reading the relevant pages on our Support Wiki or by following a training. This type of support is therefore paid support. For Instructions a confirmation of the domain administrator is needed that there will be costs involved.
Technical Support
Technical Support is support that Tygron gives when a customer for example faces a bug in the software. We then try to fix the bug and in the meantime provide a workaround. Other forms of technical support are feature request or problems with hardware, such as your laptop should work according to the Test my hardware check in the Engine and you have the latest updates of the drivers installed, but the Engine still will not connect to your project. This type of Support is free.