Support: Difference between revisions
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===Substantial Support=== | ===Substantial Support=== | ||
Substantial Support is support in where a customer asks a question, | Substantial Support is support in where a customer asks a question, where the answer can also be learned by reading the relevant pages on our [[Main_Page|Support Wiki]] or by following a training. | ||
This support is therefore paid support. For substantial Support a confirmation of the domain manager is needed that there will be costs involved. | This support is therefore paid support. For substantial Support a confirmation of the domain manager is needed that there will be costs involved. | ||
===Technical Support=== | ===Technical Support=== | ||
Technical Support is support that Tygron gives when a customer for example faces a bug in the software. We then try to fix the bug and in the meantime provide a workaround. Other forms of technical support are feature request or problems with hardware, such as your laptop should work according to the Test my hardware check in the Engine and you have the latest updates of the drivers installed, but the Engine still will not connect to your project. | Technical Support is support that Tygron gives when a customer for example faces a bug in the software. We then try to fix the bug and in the meantime provide a workaround. Other forms of technical support are feature request or problems with hardware, such as your laptop should work according to the Test my hardware check in the Engine and you have the latest updates of the drivers installed, but the Engine still will not connect to your project. | ||
Revision as of 09:33, 11 June 2018
How to contact Support
Tygron offers customer support in a number of ways.
- In the Editor, it is possible to send a message to support.
- Or by sending a question via our Support Portal: Contact Tygron Support
Different types of support
Tygron offers two types of support: substantial Support and technical Support.
Substantial Support
Substantial Support is support in where a customer asks a question, where the answer can also be learned by reading the relevant pages on our Support Wiki or by following a training. This support is therefore paid support. For substantial Support a confirmation of the domain manager is needed that there will be costs involved.
Technical Support
Technical Support is support that Tygron gives when a customer for example faces a bug in the software. We then try to fix the bug and in the meantime provide a workaround. Other forms of technical support are feature request or problems with hardware, such as your laptop should work according to the Test my hardware check in the Engine and you have the latest updates of the drivers installed, but the Engine still will not connect to your project.