Support: Difference between revisions
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===Substantial Support=== | ===Substantial Support=== | ||
Substantial Support is support that can also be learned by reading relevant pages on our Wiki or by following a training. | Substantial Support is support that can also be learned by reading relevant pages on our Wiki or by following a training. | ||
This support is therefore paid support. | This support is therefore paid support. For substantial Support a confirmation of the domain manager is needed. | ||
===Technical Support=== | ===Technical Support=== | ||
Technical Support is support that Tygron gives when there are for example bugs in the software or problems with hardware, such as your laptop should work according to the Test my hardware check in the Engine and you have the latest updates of the drivers installed, but the Engine still wont's start. | Technical Support is support that Tygron gives when there are for example bugs in the software or problems with hardware, such as your laptop should work according to the Test my hardware check in the Engine and you have the latest updates of the drivers installed, but the Engine still wont's start. | ||
Revision as of 09:18, 11 June 2018
Please note: This page is currently being updated.
How to contact Support
Tygron offers customer support in a number of ways.
- In the Editor, it is possible to send a message to support by clicking in the toolbar on the menu HELP.
- Or by sending a question via our Support Portal: Contact Tygron Support
Different types of support
Tygron offers two types of support: substantial Support and technical Support.
Substantial Support
Substantial Support is support that can also be learned by reading relevant pages on our Wiki or by following a training. This support is therefore paid support. For substantial Support a confirmation of the domain manager is needed.
Technical Support
Technical Support is support that Tygron gives when there are for example bugs in the software or problems with hardware, such as your laptop should work according to the Test my hardware check in the Engine and you have the latest updates of the drivers installed, but the Engine still wont's start.